Sometimes it's the things you don't notice....

I wanted to talk to you about the things you don't notice.  Have you driven Highway 54 from Kingdom City to Jefferson City lately?  What do you notice about the drive? Or is it what you don't notice?  The concrete replacement work that Central District crews have done is so smooth you don't notice it. If it was a little rough or it had a "thump, thump" at the ends, our customers would notice every day, day after day.  This is one of those things you may not think of as customer service, but it is critical. I always say if you can't walk away from your work for the day and say it looks good and rides good, then you're not done. In our most recent customer survey our customers have reaffirmed that pavement smoothness is their number-one priority. We want to make it so smooth they don't even think about it. Sometimes it's the things you don't notice that are important.